Returns & Refunds

We want every toy to arrive perfect. If something isn't right, here is exactly how returns, refunds and replacements work at ELC Toys. Our return policy applies to items delivered within the UAE only.

How long do I have to return an item?

You can return a product within 7 working days from the date of receipt, as long as it is unopened and still in its original condition and packaging. Items must be returned in new condition with all original packaging intact.

How do I start a return?

  1. Email marketing@elctoys.com with pictures of the item, or reach us through our contact page.
  2. We usually collect items within 24–48 hours of your request.
  3. Return shipping costs are charged to the customer.

What refund will I get?

Once the product has been evaluated and is eligible for return, we issue a store credit that you can use to order a replacement item or on your next purchase. The value is credited to your Early Learning Centre account within 2–3 working days of us receiving and approving the return.

Can I cancel my order?

Yes — you can cancel your order within 24 hours of placing it. Cancellation refunds are made back to the original payment method. Please allow up to 45 days for the refund transfer to be completed.

What if my item is damaged, defective or has missing parts?

Send us photos and videos of the fault at marketing@elctoys.com and we will investigate. For missing parts, please report within 7 days of receiving the item.

  • We arrange a courier pick-up from your location. Please repack the item in its original box with all parts, labels, packaging and manuals intact.
  • If our product experts confirm a manufacturing defect, we repair the item or issue a replacement. Missing parts are supplied.
  • Replacement delivery usually takes 2–3 working days after we receive and evaluate the product.
  • If it is more than 7 calendar days from delivery, we repair the item.
  • If you prefer not to have a replacement and your request was made within 7 calendar days of receipt, we issue a store credit valid for 6 months. A cash refund, where applicable, takes 15 days from the date of delivery.
  • If testing shows the item works and simply needs correct configuration or assembly, we return it to you.

Which products can't be returned?

  • Products with extended delivery time
  • Items not in their original condition and packaging (for example, a sealed box or plastic packaging that was removed, broken or torn)
  • Items damaged through misuse or showing signs of wear and tear, even within the warranty period
  • Items that have been assembled, used, altered or installed, unless defective

Any further exceptions are mentioned in the product description.

Need help?

Our customer service team is available Monday to Saturday, 9am–5pm. Email marketing@elctoys.com, use the contact page, or visit any of our stores across the UAE.

For the full legal wording, see our Return & Refund Policy.