1. When we collect your personal information
You can visit and browse the Site without having to provide any personal information. However, you will need to provide personal information when you register an account, place an order or make a Submission.
2. The personal information we collect
The personal information we collect will include your title, name, gender, email address, postal address, delivery address (if different), telephone number, and mobile number. We may also collect personal information provided by you together with or as part of any Submission.
We do not collect payment details, payment card details, or bank account details. These details are collected during the purchase process by our payment provider.
3. Other information we collect
We will collect certain information (such as time and date of your visit to the Site, pages viewed, IP address, and browser used to access the Site) whenever you visit the Site. We use this information to understand how our Site is used and to improve the Site. This information is anonymized and cannot be linked back to you.
4. How we use your personal information
We will use your personal information to:
establish and administer your account, process and deliver your orders, and provide you with services and information;
improve the Site layout, Content, and functionality; and
carry out research on our users’ demographics and tastes.
We may use your personal information to send you information about our products and services and those of our associated companies. You can choose to opt-out of this at any time by clicking on the “unsubscribe” link in any marketing email that we send to you.
If WhatsApp notifications are enabled in connection with your account or transactions and you no longer wish to receive them, you can disable the notifications at any time by clicking here.
5. Sharing your personal information with third parties
We will share your personal information with:
Aramex, for Order delivery purposes;
third parties who provide us with services, in order to provide us with those services (for example, marketing, website administration, and fraud protection services); and
any governmental or legal authority if required by law.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
6. Use of Social Plugins
The Site uses social plugins (“plugins”) provided by third parties including Facebook, Instagram, and Pinterest (“PI Providers”)).
When you visit a page that contains a plugin, your browser establishes a direct connection to the servers of the relevant PI Provider (which may be located overseas), and your plugin content is transferred to your browser. The relevant PI Provider is then able to receive information about your having accessed that page of the Site. This occurs even if you do not have an account with the PI Provider or are not logged into it at the time.
If you are logged into the website of a PI Provider, and you interact with the relevant plugins on our Site (for example by clicking “Like” or entering a comment) the corresponding information is transmitted from your browser directly to the PI Provider server and stored by it. The information may also be published on your PI Provider account page and visible to those to whom you have given access as “friends” or otherwise.
You can block plugins by using add-ons for your browser, like the “Facebook Blocker”.
It is not necessary to accept cookies to visit our Site. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the relevant functions. The cookies we use are never used to store any personal information and cannot be traced back to an individual user. We use the anonymized information we receive from the cookies to understand how our customers use our Site, to improve the Site, to tailor advertisements to your tastes, and to make the Site easier for you to use.
We have put in place technical and security measures to prevent unauthorized access to or accidental loss or destruction of your personal information that is stored by us. We collect your personal information on a secure server and we use firewalls on our servers. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to and use of your password and account.
10. Access and Contact
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
You may request access to your personal information and you may request that we correct any inaccuracies in that personal information. At any stage, you also have the right to ask us to stop using your personal information for direct marketing purposes.
You may contact us at
or Kamal Osman Jamjoom Group LLC, Sultan Business Center, 3rd Floor, Unit 301, Oud Metha Road, Dubai - UAE.
Postal address: PO Box 27844, Dubai – UAE
Through our main office in the Kingdom of Saudi Arabia, Kamal Othman Jamjoom Trading Company LLC. Salama Tower, 11th Floor, Madinah Ascension Road, Jeddah PO Box: 41168, Jeddah 21521.
Commercial registration number - 4030043970
VAT number - 30030640350003
License number: 06-02-01901
Expiry date: 08/01/1445 Hijri
Authorized by: Saudi Food and Drug Authority